We share a guide as your CGM(s) ship. Our ranges are tighter than what the industry recommends.

The guide also includes guidance on how to use the ~14 days you have with your CGM, so you can start to make changes in real time to see how your lifestyle, diet, movement, stress, and sleep impact your blood sugar...and thus the rest of your body systems — everything from your kidneys to your brain to your vascular health.

Nothing! Just get ready to apply your CGM once it arrives. We recommend doing so after a shower when you skin is clean and dried.

There will be instructions via email and in your order on how to apply the device, and what apps to download to see your data

If you are new to the meaning of blood sugar and/or want to understand how to read your data — yes! The consult takes place towards the end of after you wearing the CGM for ~14 days, so we can discuss your data.

If you can make it the full 15 days, great — it will chirp once it dies, so you'll know to remove it. Sometimes it dies around day 13, but usually we see them last for 14-15 days.

If you have to pull it off early, that's okay...but it's trendy to wear them so if you're afraid to be seen with one on in public, don't be!

Absolutely, please contact us.

The CGMs we sell are designed to be used on the back of the arm.
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Aim for the squishier part on the back of your arm (either!) between the muscles. You won't remember it's even there in just a few minutes time.

Great question! It depends on the procedure.
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Most CGM sensors need to be removed prior to MRIs, CT scans, and high-frequency electrical heat (diathermy) treatments.
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For any medical procedure, notify your provider that you are wearing a CGM sensor and ask for any considerations or removal that they may need to make to proceed with your care.

Or, ideally you can ask in advance so you know whether it's the right time to start your sensor by putting it on (or if it's better to wait to put it on until after the procedure).

And for the avoidance of doubt: no, you can't put it back on after you remove it.

No, CGM sensors are made as one time use only.
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If a sensor has detached from the skin or failed before the lifespan has expired (~13 day+), you can contact us to request a replacement.

Finger prick blood glucose readings and sensor glucose reading won't always match and are more tha likely to be different.
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This is because sensor glucose readings come from the interstitial fluid (ISF), a thin layer of fluid that surrounds the cells of the tissues below your skin, not from your blood.
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There is a 5 to 10-minute delay in ISF glucose response to changes in blood glucose.

But don't worry: glucose readings from ISF have been proven to reliably reflect glucose levels.

Yes! It is just fine to swim while wearing your CGM sensor.

The manufacturer recommends no more than 30 minutes and 1 meter deep or less.

If you can get out to take a break and dry off after 30 minutes, it should help to protect the sensor.

There are also swim patches you can purchase that can be used to help protect it.

Taking ascorbic acid (vitamin C) supplements while wearing the a CGM may falsely raise glucose readings. Taking more than 500 mg of ascorbic acid per day may affect the CGM readings which could cause you to miss a severe low glucose event. Ascorbic acid can be found in supplements including multivitamins and sachets.

Some supplements, including cold remedies such as Airborne® and Emergen-C®, may contain high doses of 1000 mg of ascorbic acid and should not be taken while using a CGM.
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Taking salicylic acid (used in some pain relievers such as aspirin and some skin care products) may slightly lower CGM readings. The level of inaccuracy depends on the amount of the interfering substance active in the body. If possible, we recommend using products like Inflammatone if you need temporary pain relief (but always talk to your medical provider).